About the Job
AccessPlus is proud to serve Pittsfield, MA, and the greater Berkshires with high-quality, reliable fiber broadband. With over 20 years of local experience, we’re excited to expand our in-person presence in 2025 to serve our communities even better.
We’re hiring a friendly, outgoing, and experienced On-Site Marketing Coordinator & Customer Sales Representative to join our team. This dual role will be the front-facing representative of AccessPlus at our new office, helping customers sign up for services and executing local marketing efforts to showcase our vibrant community. This position starts in Q1 2025, with in-person interviews scheduled for November, December, and January to ensure we find the right fit ahead of our opening.
Key Responsibilities
Customer Sales Representative Duties
- Act as the main point of contact for walk-in customers interested in fiber internet services.
- Share product information, including service packages, installation processes, and promotional offers.
- Assist customers with account sign-ups, billing inquiries, and basic troubleshooting.
- Build relationships with community members to establish AccessPlus as the trusted provider of choice.
- Collaborate with Customer Service and Sales teams to follow up on leads and provide an excellent customer experience.
Marketing Coordinator Duties
- Serve as the point person for in-person events, promoting AccessPlus at local festivals, community gatherings, and more.
- Capture the community vibe by taking photos and videos at events and in-office, showcasing AccessPlus from a local perspective.
- Manage social media content, posting real-time updates and stories relevant to the region.
- Partner with the marketing team to plan campaigns and content calendars for social media platforms like Facebook, Instagram, and X (formerly Twitter).
- Represent AccessPlus at community meetings or events to build goodwill and brand visibility.
- Track and report on social media engagement and event outcomes to measure impact and improve strategies.
Required Skills and Qualifications
- 3+ years of experience in a customer-facing sales or marketing role (experience with local businesses or regional marketing is a plus).
- Strong interpersonal skills with a passion for helping people and solving problems.
- Excellent verbal and written communication skills.
- Knowledge of social media management and experience posting real-time photos and videos.
- Comfortable interacting with the public, being social, and representing the brand in a friendly, approachable manner.
- Strong organizational and project management skills, with the ability to coordinate events and manage multiple priorities.
- Self-starter with an eye for creativity and a genuine interest in community engagement.
- Basic technical understanding of fiber internet services is a plus (training will be provided).
Application Process
This position will officially begin in Q1 2025. In-person interviews will take place in November, December, and January to ensure we find the right candidate in advance.
If you’re a people person with a passion for community engagement and social media, apply today!
Please fill out the contact form and include a cover intro along with your location and why you’d be a good fit in your message, and a member of our team will get in contact with you.
