This document outlines the Terms of Service for internet, voice, and network services provided by RingSquared LLC and its fiber division, AccessPlus (“we,” “us,” or “AccessPlus”). Services are offered to both business and residential customers. By using our services, you agree to the terms described below. AccessPlus may update these terms periodically. Continued service use implies acceptance of the current terms and our Master Service Agreement. MSA is available upon request.
AccessPlus maintains a comprehensive Master Service Agreement (MSA) governing the terms of service. A copy is available upon request — please visit our Contact Us page to request one.
GENERAL TERMS AND CONDITIONS (Applicable to All Customers)
1. Network Management & Access
AccessPlus may manage its network infrastructure for maintenance, upgrades, and optimal performance. Advance notice is provided for scheduled work when possible. Emergency maintenance may occur without notice.
2. Billing & Payments
Invoices are issued monthly. Payment is due within 30 days. Late payments incur a 1% monthly fee or the maximum allowed by law. Disputes must be submitted within 90 days of invoice.
3. Term & Renewals
Service terms begin at installation or usage and automatically renew annually unless canceled with 60 days’ notice. When purchasing service, if there is a term label with the product, you are agreeing to the term listed. Checking the I agree to terms and conditions during purchase activates the term published with your product purchased.
4. Customer Responsibilities
You are responsible for the security and operation of your equipment and any associated systems. AccessPlus is not liable for issues caused by customer devices or configurations.
5. Emergency Services (E911)
VoIP services support E911. However, outages (e.g., power, internet) may affect emergency call capabilities. Customers must ensure accurate location data and notify users of limitations.
6. Force Majeure
AccessPlus is not responsible for delays or service failures due to causes beyond our control.
7. Dispute Resolution
Disputes must be addressed through good-faith negotiation. Class action waivers apply.
8. Governing Law
This Agreement is governed by the laws of New Jersey or Washington State, depending on service location.
9. Confidentiality
Confidential information will not be disclosed without prior written consent, unless required by law.
10. Limitation of Liability
AccessPlus’s liability is limited to the greater of $1,000,000 or the amount paid in the last 12 months. No liability is assumed for indirect or consequential damages.
11. Intellectual Property
All trademarks, software, and materials remain the property of AccessPlus or its licensors unless otherwise noted.
12. No Warranties for Third-Party Services
AccessPlus is not responsible for third-party services used over our internet connection (e.g., Zoom, Netflix).
13. Acceptable Use & Customer Conduct
No illegal use, reselling, or abuse of the network is permitted. Violations may lead to service termination.
14. Data Usage & Network Management
We may apply bandwidth management techniques to maintain fair usage during peak periods.
15. Modifications or Discontinuation of Services
We may change or retire services with 30 days’ notice. Alternate solutions will be offered when possible.
16. Premises Access & Inside Wiring
Customers must grant access for installation and maintenance. Delays due to restricted access are the customer’s responsibility.—
BUSINESS TERMS AND CONDITIONS
1. Installation & Equipment
Business services include professional installation. AccessPlus technicians are required for maintenance. Equipment remains our property unless purchased.
2. Business Services
- – Business Fiber Internet
- – COAX (best-effort broadband)
- – Metro Ethernet (EPL, EVPL, E-LAN)
- – Fixed Wireless / LTE
- – SIP Trunking & UCaaS
3. Termination & Fees
Early termination may result in charges for the remainder of the agreement. Cancellations before install may result in setup cost recovery.
4. Use of Customer-Owned Equipment
Customer devices must meet compatibility standards. We may offer limited support for non-approved hardware.
5. After-Hours Work
Installations or changes outside regular business hours may incur additional fees.
6. Service Level Expectations
While formal SLAs are optional, most issues are resolved within 24 hours. Custom SLAs available upon request.
RESIDENTIAL TERMS AND CONDITIONS
1. Usage
Residential service is for personal use only. Business use may result in reclassification or service changes.
2. Installation & Support
Standard installation includes basic hardware. Device support beyond our network may be limited.
3. Performance
Speed may vary by area, device use, and time of day. No guaranteed performance is implied.
4. Acceptable Use
Customers may not operate commercial services or resell internet using residential plans.
5. Service Disclaimer
Best-effort service. We are not liable for issues caused by power outages, equipment failure, or third-party services.
NEW CUSTOMER ONBOARDING & OFFER TERMS
– New Customers Only: Promotional offers are for first-time subscribers.
– No Contract Required: Residential customers may start and use AccessPlus services without a term agreement.
– 2-Year Agreement Perks: Rate lock and bonus offers require and signify a 2-year agreement when you check the ‘I agree to the terms’ checkbox during checkout.
– Autopay & Paperless Billing: Required for promotional rates and published rates on the GetAccessPlus website.
– Exclusions: Prices exclude taxes and fees.
– Cannot Combine Offers: One promotion per household or business.
– Availability: Not all areas qualify. Promotional pricing subject to change.
Summary of Promotional Offer Terms:
For new residential customers only. No contract needed to sign up. Prices shown require autopay and paperless billing, and don’t include taxes and fees. When you sign up with a term agreement, your rate is locked in — no increases, no surprises. You’ll pay the same price every month for the length of your agreement. Offers can’t be combined and require a 2-year agreement. TV giveaway – Televisions and/or certificate to order your TV will be sent on the 3rd month of your active service. Smart TV will be a 32 – 42inch in size, specific model may vary. AccessPlus Fiber internet Service is subject to availability, and pricing may change.
