Fiber Internet FAQ's

Fiber internet surpasses cable internet with its superior speed, reliability, and bandwidth capabilities. Fiber internet ensures you have seamless streaming, gaming, and productivity, even during peak usage.

With its unmatched performance and scalability, fiber internet is the optimal choice for businesses and residents seeking a fast, reliable, and future-proof online experience. If you’re tired of waiting for pages to load and videos to buffer, make the switch to fiber internet!

Your home or business best-fit fiber internet will depend on several factors, including the number of users, your normal online activities, and how many devices you need connected. Our team is available to walk you through the options and find the plan best suited to your needs – contact us today.

One major benefit of AccessPlus fiber internet is that we give you the same fast speeds for both uploads and downloads meaning you connect faster, upload data faster, and download files faster.

Residential fiber speeds start at 1 Gbps to easily connect your whole family, and go up to 8 Gbps for professional-grade performance at home.

Business fiber speeds can get up to 20 Gbps or more with a Dedicated Internet Connection – make sure to connect with one of our fiber experts to get the best services for your business needs.

AccessPlus runs the fiber optic lines underground. When it’s at your address, we will micro trench (a narrow, shallow trench in the yard) to the building and run it directly inside.

The AccessPlus installation team will bring everything that’s needed to get your home or business connected to fast fiber internet during your setup. Residential customers will have their fiber run to an all-in-one internet ONT (optical network terminal), router, and Wi-Fi device. Business customer setups will depend on the specifics of your building; our expert installation team will work with you on the best way to approach your install.

Yes, AccessPlus does offer Wi-Fi!

When you place an order or pre-order, you’ll be given Wi-Fi options to choose from. Depending on the plan you select, Wi-Fi may be included in your price or available as an add-on.

To see if AccessPlus fiber internet is available at your location, check availability at your address. If fiber is available, you will be able to place an order online right away following these steps:

1. Choose your fiber internet plan from the available options.

2. Customize your order and create a portal account to manage your AccessPlus account, see your billing, and more.

3. Check out – no payment will be collected until your fiber internet is activated.

If you can’t place an order yet, pre-orders help us prioritize neighborhoods with the most interest – the more of your neighbors who also pre-order, the faster your street moves up the build list

A pre-order lets you reserve AccessPlus fiber internet service before it’s available on your street! Placing a pre-order shows there is demand in your neighborhood, helping us prioritize where to build next. It takes just a minute to submit your no-cost pre-order, and puts you first in line when service goes live in your area.

1. Check Availability by entering your address – if fiber internet is available for pre-order, you can place yours online right away.

2. Customize your pre-order, add your contact information, and create a portal account to be notified when fiber internet is available to you!

3. Check out – please note that no payment will be taken until your fiber internet is activated.

Check availability at your address to submit a pre-order today for AccessPlus fiber internet, and learn more about pre-orders on our blog.

Yes, we have a number of deals and special offers available when you sign up!

When you place an order, part of the checkout process is choosing one of the current promotional offers. If you place a pre-order, you can also choose from the available options. Please note that deals and offers may change over time, and limited-time promotions may not be available later on.

Outside of special deals, AccessPlus fiber internet is always affordably priced, with no hidden fees or contacts required.

AccessPlus connects businesses across the Berkshires, and plans to continue expanding our fiber optic network!

Like most fiber rollouts, we are building our network in phases and already have several expansions planned. Strong interest is a big part of how we decide where to build next! The most important thing you can do to help get fiber in your area is to check availability at your address and filling out a fiber internet interest form.

AccessPlus is a local, trusted internet provider with more than 20 years of experience serving the Berkshires. We were established in Chicopee, Massachusetts, in 2003 and we’re still building our growing fiber network today!

Read more about the history of AccessPlus, and stay updated on all our news and events.