Simple Service Overview
AccessPlus Fiber is designed to be simple, reliable, and transparent.
- High-speed fiber internet built for your home or business
- Month-to-month service by default, unless a specific term is selected during signup
- Standard installation is included; any non-standard work will be reviewed and approved in advance
- Equipment is provided and remains the property of AccessPlus
- Billing is monthly with clear due dates
- No hidden fees – what you agree to at signup is what you can expect
These Terms and Conditions provide additional detail on how your service works.
AGREEMENT
These Terms and Conditions (“Agreement”) govern the telecommunications services (“Service(s)”) provided by AccessPlus (“Company”) to the customer (“Customer”).
By selecting “I Agree” during the online ecommerce sign-up process, Customer acknowledges that they have read, understood, and agree to be legally bound by these Terms and Conditions and the applicable Service Order submitted during checkout.
If Customer does not agree to these Terms and Conditions, they may not subscribe to or use the Service(s).
1. INSTALLATION
Company is responsible for installing and maintaining Service(s) to the Network Interface at the service address(es) (“Premises”). Installation includes required electronic components, conduit, cabling, and related materials necessary to deliver Service(s).
1.1 Standard Installation
Standard installation is included as part of service activation.
If installation requires non-standard construction, additional work, or specialized conditions, any associated charges will be disclosed to Customer in advance. Installation will not proceed until Customer approves any additional charges.
Additional work may include, but is not limited to, specialized trenching, boring under driveways or roads, hardscape restoration, rock excavation, or aerial construction where underground placement is not feasible.
1.2 Customer Responsibilities
Customer agrees to:
- Obtain any necessary property owner or third-party consents
- Provide suitable access to the Premises
- Provide necessary electrical power and grounding
- Provide a suitable location for required equipment
- Allow reasonable access for installation, maintenance, and repair
1.3 Special Conditions
If subsurface or site conditions significantly increase installation complexity or required permits, easements, or rights-of-way cannot be obtained on commercially reasonable terms, Company may utilize alternative methods to provide Service(s) or cancel the affected Service(s) without further obligation.
Company will restore disturbed areas to finish grade and provide reasonable surface restoration where applicable.
2. EQUIPMENT
All AccessPlus-provided equipment remains the property of the Company unless otherwise agreed in writing.
Customer agrees not to tamper with, relocate, or damage Company equipment and to allow retrieval upon termination.
If equipment is not returned or made accessible within 30 days of cancellation, Customer may be billed for the replacement cost.
3. PAYMENT TERMS
Customer is responsible for payment of all non-disputed charges for Service(s), including applicable taxes and fees.
Invoices are due within 15 days of the invoice date.
A late payment charge of 1.0 percent per month may be applied to unpaid balances.
AccessPlus may suspend or discontinue Service(s) for non-payment of undisputed charges after reasonable notice.
4. TERMS AND CANCELLATION
4.1 Service Terms
Service is provided on a month-to-month basis unless a specific service term is selected and agreed to at the time of signup.
4.2 Cancellation
Customer may cancel Service(s) at any time with at least thirty (30) days written notice. Notice must be submitted to the designated support contact.
4.3 Term-Based Agreements (If Applicable)
If Customer selects a service plan that includes an initial term, that term will be disclosed and agreed to at the time of ordering.
If Service(s) are canceled prior to the end of an agreed term, a recovery charge may apply. This charge reflects the remaining value of the service commitment and the upfront investment made to deliver fiber service to the Premises.
5. ACCEPTABLE USE
Customer agrees not to use the Service(s) for unlawful purposes or in violation of applicable laws or regulations.
Service is also subject to the AccessPlus Acceptable Use Policy (AUP).
6. SERVICE PERFORMANCE AND LIABILITY
AccessPlus is committed to delivering reliable, high-performance fiber service.
Service is provided on an “as available” basis, and uninterrupted or error-free operation cannot be guaranteed.
To the maximum extent permitted by applicable law, AccessPlus shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business interruption.
Total aggregate liability shall not exceed the amount paid by Customer for the affected Service(s) during the one (1) month period preceding the event giving rise to the claim.
Nothing in this Agreement limits liability where such limitation is prohibited by law.
7. MODIFICATIONS TO TERMS
AccessPlus may update these Terms and Conditions from time to time. Updated Terms will be posted on the Company website and become effective upon posting.
Continued use of the Service(s) constitutes acceptance of any updates.
8. GOVERNING LAW
This Agreement shall be governed by the laws applicable in Bergen County, New Jersey.
9. CONSENT TO ELECTRONIC COMMUNICATIONS
By enrolling in paperless billing, Customers acknowledge and agree to receive account-related information and legally required notices from AccessPlus electronically rather than in paper form, except where paper delivery is required by law.
These electronic communications may include, but are not limited to, billing statements, invoices, and payment confirmations; account notices, service updates, and changes to terms or pricing; regulatory or legally required disclosures; marketing materials, promotions, or service announcements.
Customer is responsible for maintaining a valid email address and ensuring that emails from AccessPlus are not blocked or filtered. Some notices may still be sent by mail if required by law, or if electronic delivery fails.
Customer may withdraw consent for electronic communications at any time by contacting customer support to update account preferences.
Release of Liability
Electronic communications from AccessPlus, or its parent company RingSquared LLC, may include legally required notices under the Federal Communications Commission (FCC), Truth-in-Billing rules, and applicable state laws. By providing consent, Customer agrees that these electronic communications are deemed “in writing” for all legal purposes.
10. ELECTRONIC ACCEPTANCE
By selecting “I Agree” during the ecommerce sign-up process, Customer acknowledges that this Agreement is legally binding and that electronic acceptance constitutes valid and enforceable agreement.
