AccessPlus Fiber Internet Support

How to Connect to AccessPlus Internet

AccessPlus Fiber Support is your go-to resource for quick answers, simple guidance, and reliable solutions. Our fiber service is professionally installed and pre-configured for performance, so most customers can get connected and stay connected with ease. Whether you’re setting up your devices, improving your Wi-Fi, or troubleshooting an issue, you’ll find clear steps here to keep everything running smoothly.

Turn On Wi-Fi: Open Settings on your TV, phone, tablet, or computer and turn Wi-Fi ON.

Find the Network: Look for the network name provided by AccessPlus. Tap or click the network name to select it.

Enter the Password: Enter the password given to you. Tap or click Connect.

Note that the speed of an individual device connected to the network router, whether via Wi-Fi or a cable connection, is dependent on many factors outside the control of AccessPlus. These include: technical characteristics, age and configuration of customer devices, Wi-Fi signal interference within the premises and distance of wireless devices from the router, to name a few.

How to Assess Internet Speed Coming Into the Network

1. Connect your laptop or computer directly to one of the ports on the back of your device using an Ethernet cable. If your internet device does not have an Ethernet port, adapters can be purchased for many wireless-only devices. Do not use a wireless device or connection to make this measurement. There are many variables with wireless devices, so test results will be inconsistent.
2. Type Fast.com in your browser. The speed test will begin automatically and should run for approximately thirty seconds to one minute.
3. If you need to report an issue with your connection speed, please click on “Show more info” below your main speed result and make a note of all individual ratings shown.
4. You can also run this test by connecting your Ethernet cable directly to the ONT. Test results should be about the same for both the router and the ONT.

How to Improve the Speeds on Your Wireless Devices

Some, particularly older, devices may “top out” at a certain speed. Having very fast internet speeds doesn’t mean old devices will perform faster if they are limited by their processors.

1. Check your device’s capability and make sure the electronics and software you’re using are optimized for higher speeds. If you aren’t sure, contact the device manufacturer.
2. If you log in through a VPN (virtual private network), check if that’s affecting your speeds by logging out of or disconnecting from your VPN and testing speeds again. A VPN is often used to connect to workplace networks and rarely do VPNs perform at gigabit speeds. (If you don’t know what a VPN is, it is highly unlikely you are using one. You can skip this step.)
3. Check which wireless router frequency band you’re connected to. If you see more than one network name (SSID) appended with a “5” or “2.4”, try connecting to the other one and test to see if that improves the speed. 5GHz provides faster data rates at a shorter distance. 2.4GHz covers farther distances but may perform at slower speeds.
4. Move the device closer to the router to see if the speeds increase. If distance is a factor, you can purchase a Wi-Fi range extender to boost the router’s wireless signal to rooms where the connection is poor. Contact AccessPlus for information on obtaining a compatible range extender for the router installed at your premises.
5. Connect the device directly to the router with an ethernet (CAT5 or CAT6) cable. Each router comes with four ethernet ports to allow for direct connections and bypass wireless altogether. Direct connection to your router will give you the fastest and most reliable speeds as it does not rely on the wireless signal.

If these steps do not resolve the issue or are confusing, AccessPlus can also assist with basic speed troubleshooting.

Your AccessPlus system includes a Nokia XS-2426-A, an all-in-one fiber modem (ONT) and Wi-Fi router designed to deliver fast, reliable internet throughout your home.

Simple Overview (What This Equipment Does)

This device combines two functions into one:

• Fiber Connection (ONT): Brings the fiber internet signal directly into your home
• Wi-Fi Router: Distributes that connection wirelessly (Wi-Fi) and through wired connections to all your devices

In simple terms: One device brings the internet into your home and shares it with all your devices.

What You Need to Know

• Your system is professionally installed and pre-configured by AccessPlus
• Settings are optimized for:
  • Speed
  • Stability
  • Security
• You typically won’t need to adjust any technical settings

Restarting Your Router (Most Common Fix)

1. Unplug the device
2. Wait 10 seconds
3. Plug it back in
4. Allow 3–5 minutes to reconnect

Tips for Fiber Internet During Power Outages

During a widespread power outage, the core AccessPlus network will stay active. In most cases when power lines get taken out by falling trees, fiber lines will remain intact. Fiber optic cable is also very sturdy and continues to work if it’s on the ground, buried or even immersed in water. The core network electronics are protected by a 24/7 backup generator that runs during power outages.

If you have a backup generator connected to the outlets where your network electronics and powered telephones are connected, when an outage occurs the power should switch over to the generator. Having a Uninterruptible Power Supply (UPS) battery backup as well is recommended as it will manage any power fluctuations that may occur during the power transfer to the backup generator.

If you do not have a backup generator:

• If you have AccessPlus landline phone service and the network ONT is plugged into a battery backup unit (battery outlet rather than surge only outlet), your phone connection should stay active until the battery runs out. Wireless telephones that require AC power to function will not work, but analog telephones connected to the network ONT will be operational. If landline phone service is essential (e.g., for E911), then power down and disconnect all other devices from the UPS battery to maximize the battery run time for the telephone service.
• If you are not getting phone service through AccessPlus Phone and are instead relying completely on your cell phone to make and receive calls you will not have Wi-Fi calling service UNLESS the Wi-Fi router is connected to a UPS. As above, power down and disconnect devices connected to the UPS battery to maximize battery run-time for Wi-Fi calling.
• If you don’t currently have a backup generator or battery backup, consider purchasing a UPS. You will need a UPS unit to power BOTH the ONT and the wireless router if you want devices on your home network to continue operating during a power outage.

When you buy a UPS, consider how many devices you’ll be plugging into it and how long you want the stored power to last. Bigger can be better if you want continuous temporary power for your in-home network – especially if you plan on recharging your phone or other devices.