AccessPlus is retiring all hosted Crocker email services effective December 15, 2026.
We appreciate the trust customers have placed in Crocker.com email over the years. After careful consideration, we have made the decision to discontinue our hosted email service and focus on the communications and connectivity services that are central to our business.
We understand that changing email providers takes time, which is why we are providing advance notice and resources beginning June 2026 to help make your transition as smooth as possible.
After December 15th, your Crocker email accounts will no longer be able to send or receive email, and mailbox access will be permanently discontinued. AccessPlus will not be offering a replacement email platform, and you will need to transition to a third-party email provider of your choice. Once you have a new email set up, email Customer Care to cancel your service.
Jump to these sections: What To Do | Key Deadlines | FAQs | Cancel Service | Contact Customer Care
3 Steps to Move Your Email Service
To avoid losing access to your email, complete the following steps as soon as possible.
STEP 1:Choose a New Email Provider
You are not required to use a specific provider when switching from your Crocker email. Popular options include Gmail, Outlook, Proton Mail, and more. If you operate a business, we recommend selecting a provider that supports a custom domain name.
STEP 2:Migrate Your Email Data
Next, move your existing emails, contacts, and calendar (if applicable) to your new provider. Most email providers offer tools that can import data directly from another email account or from exported mailbox files.
For help migrating to either Proton Mail or Gmail, view the step-by-step guides below.
STEP 3: Update Your Email Address Everywhere
Finally, you will need to update your email address anywhere it is saved. This includes banking and financial accounts, utility providers, online shopping accounts, social media accounts, medical providers, subscription services, and your friends, family, and business contacts.
You will also need to email Customer Care to cancel your service.
If you have any questions about these steps, the Frequently Asked Questions guide below has more information.
Key Deadline Dates
June – September, 2026
Choose a new email provider and begin migrating your email, contacts, and any important mailbox data.
October – November, 2026
Complete your migration, verify your new email service is working properly, and update all accounts tied to your Crocker.com email address.
Then email Customer Care to cancel your service.
December 15, 2026 – Email Service Discontinued
Crocker.com email service is permanently retired.
After this date email messages will no longer be delivered, your mailbox access will be disabled, and any remaining mailbox data may no longer be recoverable.
Frequently Asked Questions
Where can I get help with my migration?
AccessPlus is providing self-service guidance to help make your transition smooth – download these guides below.
What AccessPlus Can Provide: Export instructions, basic migration guidance, and DNS/MX record information.
What AccessPlus Cannot Provide: Ongoing hosted email or data backup/recovery after December 15, 2026, full migration project management, long-term support for third-party platforms, or device/workstation setup.
Download the Crocker.com Email Service Retirement FAQ |
Download the Guide for Importing Crocker.com Emails into Proton Mail |
Download the Guide for Importing Crocker.com Emails into Gmail |
Cancel Your Email Service
Once your new email service is set up and you no longer need your Crocker.com email, contact Customer Care.
Send an email to orders@getaccessplus.com with this information:
- Your name
- Your account name
- Your crocker.com email address or domain
- Your requested cancellation date
This allows the AccessPlus team to:
- Update your account status
- Process cancellation requests
- And remove you from future retirement notices
Billing for your email service will stop on the cancellation date you request, or December 15, 2026, whichever comes first. Refund requests can be submitted to orders@getaccessplus.com.
Questions About the Crocker Email Retirement?
The AccessPlus Customer Care team is here to help.
Please don’t wait until the final weeks before retirement to begin this process.
Starting your migration early will help ensure a better transition and reduce the risk of lost emails and service interruptions.
Call: 800-330-5272
Email: support@getaccessplus.com
Support Hours: 8:30am – 4:30pm ET, Monday – Friday
